FAST Support Technician

Managing ticket queues in multiple help desk systems for our customers
Responding to customer emails in a timely and courteous manner
Identifying and escalating high priority cases to senior support staff
Ability to resolve support cases based on pre-defined/documented procedures
Ability to determine the erence between break/fix, configuration, and how-to/training cases
Ability to learn how to configure, use, and demonstrate a variety of enterprise software applications.

BS in Computer Science, Management Information Systems, or related technical degree preferred
- Equivalent work experience acceptable
3-5 years of work experience
Experience with SQL, server administration, or previous application support preferred
Knowledge of system development lifecycle methodologies and validated systems
Demonstrate self-discipline and motivation in all aspects of job performance
Strong communication skills
Familiarity with software and technical support concepts and methods
Ability to communicate technical concepts to technical and non-technical audience
Able to complete an assignment with minimal direction
Must be able to work in a team environment, handle multiple tasks and react quickly to problems and issues
Previous experience in life sciences or other regulated industries preferred, but not required

Strong attention to detail
Strong oral and written communication skills
Travel tolerance of minimum 25% of total time
NOTE: Travel is currently suspended due to COVID-19 but is expected to resume in the future.

To apply, please submit your resume and send to the human resources team using the link below.