Service Delivery Lead

Focused Consulting (FCI) is looking for a Service Delivery Lead to fulfill its needs in the Insurance industry.

Leads the planning, execution, and delivery of service increments and releases, coordinating across multiple Agile teams
Facilitates the definition of service goals with the Service Lead and the identification of key outcomes, ensuring a clear understanding of expectations
Acts as a liaison between the service teams and senior management, ensuring effective communication and alignment on service progress, impediments, and successes
Main point of contact for Product managers
Facilitate service-level meetings, including service increment planning, reviews, and retrospectives
Proactively identifies, assesses, and mitigates risks that could impact service objectives or delivery timelines
Support Team Leads to insert bi-weekly accomplishments in Confluence*
Report on all known risks/issues
Attends daily scrum calls across all Agile teams within service area (S-1 calls)

Supports the facilitation of quarterly PI Planning with the Service Lead
Ensure all Service area commitments are captured in the PI Planning Deck each quarter
Host quarterly retrospectives ahead of PI planning
Pre-plan for PI Planning for service area in conjunction with the Agile Delivery Lead and Service Lead

Regularly review ADO estate and identify missing tasks or other entries that require attention
Continuously watch for and propose enhancements to areas of improvement that can ease the burden for team members or improve a process
Stay updated with all projects that impact technology within the organization

If you are looking for a new opportunity and thrive working with a dynamic team in a fast-paced environment, please apply today!

To apply, please submit your resume and send to the human resources team using the link below.